Reference

Our Legal Terms for Your Account

cuanhok1 operates under a clear legal framework so you know exactly what governs your account, your data, and your transactions from the moment you join.

Jurisdiction-Aware TermsDANA, OVO, GoPay & QRIS CoveredAccount Data RightsIndonesia-Specific Conditions24/7 Legal Support Channel
cuanhok1 Our Legal Terms for Your Account
LEGAL CONTACT PATHS

Reach Us About Any Legal Question

Our legal and compliance team is reachable around the clock through three channels. If you have a concern about account data, a specific clause in our terms, or a transaction dispute involving DANA, OVO, GoPay, or QRIS, choose the channel that suits you and we will route your query to the correct team within one business hour during peak periods.

Team online

Live Chat — Legal Queue

Open the chat widget in the bottom-right corner of the lobby and select 'Legal & Compliance' from the drop-down. Agents are available 24 hours a day, 7 days a week, including public holidays in Indonesia.

Email — Compliance Desk

Send detailed account or data queries to our compliance desk email. Include your registered account ID and the specific clause or transaction date so our team can pull the right records without a follow-up request from you.

Document Upload Portal

For identity verification, account-closure requests, or data-deletion submissions, log into your account, go to Settings > Legal Requests, and upload documents directly. Responses arrive within 48 hours on business days.

HOW WE HANDLE POLICY

Data, Cookies, Security and Your Rights

We handle your account data with clearly defined retention periods, encrypted storage, and structured access controls.

Data Retention Period

We keep your account records for as long as your account is active plus a standard retention window required by…

Cookie Policy

Our platform uses functional cookies to keep your session alive across lobby sections — slots, live tables, and Sportsbook —…

Account Security Practices

Every account is protected by two-factor authentication sent to your registered mobile number.

Payment Data Handling

DANA, OVO, GoPay, and QRIS transaction references are stored in encrypted form and are never shared with third parties outside…

Who to Contact for Data Requests

Your data rights — including access, correction, and deletion — are handled by our Data Officer.

How to Request Account Changes

To update your registered payment method, change your email address, or close your account entirely, navigate to Settings > Account…

Common Questions About Our Legal Terms

These are the questions we receive most often about account rights, data handling, and the terms that govern your activity on the platform. Each answer reflects our current policy as of the version date shown at the bottom of this page.

Yes — access to specific game rooms, including Asgardian Rising and Bingo, depends on local law. We display availability based on your account region, and features unavailable where local law restricts them are automatically hidden from your lobby view.

Log into your account, go to Settings > Legal Requests, and submit a data-access request. Our Data Officer will compile your account data summary and deliver it to your registered email within 48 business hours of receiving a complete submission.

You can submit an account-closure and data-deletion request through Settings > Legal Requests. We process deletions after confirming no pending withdrawals via DANA, OVO, GoPay, or QRIS remain open. Regulatory retention obligations may require keeping certain transaction records.

Payment references are retained in encrypted form for the period required by financial compliance rules. They are never sold or shared beyond our regulated payment processors. You can request a transaction log through the compliance desk email at any time.

We publish the revision date at the bottom of this page and send a notification to your registered email at least seven days before material changes take effect. Continuing to use the platform after that date constitutes acceptance of the revised terms.

Contact us through the Live Chat Legal Queue within 30 days of the transaction date. Provide your account ID and the transaction reference. Our compliance team will open an investigation and aim to resolve it within five business days.

Eligibility to hold an account and access games such as Super Sic Bo or Rocket Crash depends on local law. Where local law permits, you confirm your eligibility when you complete account registration. We may request supporting documents to verify this at any stage.