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How We Protect Your Privacy

When you open an account with cuanhok1, your personal information and payment details stay secure from the moment you deposit via DANA, OVO, GoPay or QRIS.

Account verification encryptedPayment data never sharedWithdrawal requests verified
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cuanhok1 How We Protect Your Privacy
REACH US ANYTIME

How to Contact Us About Your Privacy

We keep our support channels open so you can ask about your data, request access to your stored information or raise privacy concerns. Contact us through live chat during lobby hours, email us directly, or send a message via our in-app support form. Our team in Makassar and across Indonesia responds to privacy requests within three business days.

Team online

Live Chat Support

Available 24/7 in the lobby. Open your account and click the support icon in the lower right corner to ask about your data retention or privacy settings.

Email Privacy Request

Send queries about data access or deletion to our privacy team. Include your account username and the specific information you're asking about.

In-App Support Form

File a privacy request directly from your account settings under Account Security. Our team reviews and responds within three business days.

HOW WE KEEP IT SAFE

Data Handling and Your Account Security

Your account at cuanhok1 is protected by encryption and multi-step verification when you withdraw funds or update your banking details.

Encryption Standard

All login credentials and payment data travel through SSL encryption.

Withdrawal Verification

When you request a payout, we verify your banking details against the account on file.

Cookies and Tracking

We use session cookies to keep you logged in and preference cookies to remember your language and lobby layout.

Data Retention

Account records and transaction history stay on file for the period required by local law.

Third-Party Access

We share your data only with payment processors (DANA, OVO, GoPay, QRIS operators) and fraud-prevention partners.

Rights and Requests

You have the right to ask what data we hold, request a copy, correct errors or request deletion where local…

Privacy Policy Questions We Hear

We collect your name, email, phone number, date of birth and banking details (account holder name and bank name for DANA, OVO, GoPay or QRIS transfers). We also log your IP address, device type and gameplay activity to prevent fraud and enforce our terms.

Closed accounts are archived for the retention period required by local law, typically 5–7 years for financial records. After that window expires, we delete your personal data except where legal requirement or dispute resolution requires us to retain it longer.

Yes. File a data export request through our support team and we'll compile your account history, withdrawal records, gameplay log and any communications with our staff. We deliver the export within five business days as a downloadable file.

We share only the minimum required for payment processing — your name, account number and deposit amount. DANA, OVO, GoPay and QRIS operators receive no other personal data. We never share your login credentials or full account history with them.

You can request account closure via support. Active accounts must be zeroed out (no balance) before deletion. After closure, your personal data is removed from our live systems within 30 days, but archived per local law for compliance and dispute resolution.

Session cookies keep you logged in and remember your language preference and lobby layout. Analytics cookies help us see which games are accessed most often and which devices cause technical issues. You can turn off non-essential cookies in your browser without losing account access.

Your account records and transaction history are stored on secure servers with encryption and regular backups. Access is restricted to authorised staff for support and compliance purposes. Depends on local law for specific jurisdiction details; contact support for full details.

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