Reference

What You Agree to When You Use cuanhok1

These terms govern every action on your cuanhok1 account — from depositing via DANA, OVO, GoPay or QRIS through to exploring our lobby of live tables, slot rooms…

Account Eligibility RulesDeposit & Withdrawal TermsDANA · OVO · GoPay · QRISAccount Suspension PolicyGoverning Jurisdiction

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How These Terms Apply to Your Account

cuanhok1 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

cuanhok1 operates under terms that depend on local law in each region where access is permitted. By creating and using an account, you confirm that you meet the eligibility criteria applicable to your location in Indonesia. Transactions processed through DANA, OVO, GoPay and QRIS are subject

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to the deposit and withdrawal rules described in these terms, including processing times and any applicable transaction limits set on a per-method basis. We reserve the right to amend these terms at any time; material changes will be communicated through your registered account email or via
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an in-platform notice before the change takes effect. Your continued use of the platform after any update constitutes acceptance of the revised terms. Access to specific game categories — including Sportsbook, Rocket Crash and Fish Hunter rooms — may depend on local law in your region.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

TERMS CONTACT PATHS

Reach Us About Any Term or Condition

If any clause in these terms is unclear, or if you believe a condition has been applied incorrectly to your account, our support team is reachable around the clock. Whether you are in Semarang or anywhere else in Indonesia, we aim to respond to terms-related queries within two hours on live chat and within twelve hours on email.

Team online

Live Chat Support

Open the chat widget directly from your account dashboard, available 24 hours a day. Terms disputes and account condition questions are escalated to a senior agent within two hours of first contact.

Email Support

Send your terms query to our support address found in the account Help section. We aim to reply within twelve hours with a specific reference number so you can track your case end to end.

In-Platform Help Centre

Access the full terms document any time through Settings > Legal > Terms & Conditions inside your account. Search by keyword to locate the exact clause you need without scrolling the entire document.

ACCOUNT SECURITY & DATA

How We Handle Your Data Under These Terms

Our terms are backed by clear internal practices covering data retention, cookie use, account security and your right to request changes.

Data Retention Period

Account and transaction data is retained for a minimum of five years after account closure, as required under applicable financial…

Cookie Policy Scope

We use session and analytics cookies to maintain your login state and understand how sections of the platform are used.

Account Security Standards

Your account is protected by encrypted password storage and optional two-factor authentication, available under Settings > Security.

Right to Request Changes

Under these terms, you can request correction of inaccurate personal data by contacting support with your account ID.

Third-Party Sharing Rules

We share account data with payment processors — including DANA, OVO, GoPay and QRIS — only to the extent required…

Terms Version History

Each published version of these terms carries a revision date displayed at the top of the legal document.

Frequently Asked Questions About These Terms

The questions below reflect what people commonly ask when reading through these terms for the first time. Each answer links directly to the relevant clause or account step so you can verify the detail yourself without needing to contact support.

Yes. Every game category in the lobby — including Rocket Crash, Fish Hunter, Super Sic Bo and Sportsbook — falls under these terms. Game-specific rules, such as round cancellation conditions, are covered in the supplementary game rules section.

A breach may result in a temporary account restriction, a withdrawal hold or permanent account closure depending on severity. We notify you via your registered email with the specific clause cited before any action beyond a temporary hold is applied.

Yes. Contact support via email with your account ID, and we will send the version of the terms that was active on your registration date within three business days. This applies to any historical version from the past five years.

If a DANA or OVO deposit does not credit within the expected window, submit a dispute through support with your transaction reference. We cross-check with the payment rail and resolve confirmed discrepancies within 48 hours, crediting your account or reversing the charge.

The core terms are identical across all payment methods. GoPay and QRIS transactions are additionally subject to the processing rules of those networks, which we outline in the Payments clause. Any network-imposed limit is disclosed at the point of transaction.

We send a notification to your registered email and display an in-platform banner at login whenever a material change takes effect. The revision date at the top of the terms document also changes, so you can identify the update at a glance.

Eligibility depends on local law in your region. We display a region-check notice at account creation. If your location becomes restricted after registration, we contact you by email with instructions on account status and any pending withdrawal steps.

What You Agree to When You Use cuanhok1

Reach Us About Any Term or Condition

Live Chat Support

Email Support

In-Platform Help Centre

How We Handle Your Data Under These Terms

Data Retention Period

Cookie Policy Scope

Account Security Standards

Right to Request Changes

Third-Party Sharing Rules

Terms Version History

Frequently Asked Questions About These Terms

01 Do these terms apply to all games including Rocket Crash and Fish Hunter?

02 What happens to my account if I breach a term?

03 Can I request a copy of the terms I agreed to when I opened my account?

04 How do the terms handle a disputed DANA or OVO deposit?

05 Are these terms different for GoPay and QRIS transactions?

06 How will I know if the terms have been updated?

07 Where access depends on local law, how do I know if I am eligible?

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